IT Services
TORCH Office 365 - Email Services and Helpdesk Support
TORCH provides helpdesk support for Microsoft Office 365 Tenancy (troubleshooting and diagnosing on the network/internet level, Dual Factor
Authentication Support, policy management, planning and deployment of new services); Email Encryption, anti-spam/anti-virus filtering diagnostic
and support; VPN client remote access (setup, installation, authentication and troubleshooting); LAN- to-LAN VPN tunneling; domain name and DNS
management. Members also receive enhanced spam filtering and email encryption. Contact our office for more information.
Security Risk Assessments
TORCH is able perform the necessary security risk assessments for your hospital. Our SRA is designed specifically for hospitals and providers aiming to attest for Meaningful Use, as well as for ongoing efforts that are part of your overall risk management program.
We offer a thorough review of essential security measures in three key areas:
Administrative
Remote Monitoring and Management System – N-Central
TORCH has partnered with Solarwinds to provide the N-Central Remote Monitoring and Management (RMM) solution to our members at a reduced rate. The Solarwinds N-Central product is a mature and popular solution in the Managed Services Provider market for providing the monitoring and remote management solution our hospitals need in order to support and protect their IT infrastructure. It allows organizations to identify and fix any issue with any end-point from anywhere from a single dashboard without interrupting the user. It is a proactive approach with automated checks and notifications, coupled with advanced preventative maintenance, so users know about problems in their networks early and can fix them quickly. The technology is integrated with best-of-class solutions for 24x7x365 network monitoring
Key Features and Benefits Include:
• Patch Management – Ensures all of your Windows servers, PCs and other vital network devices have the most up-to-date security and system patches → help functions optimally, improves reliability and minimizes security risks; preventative maintenance can be scheduled for deployment, automatically, with confirmation of success or failure; automate updating and reporting on Microsoft and third-party software critical and security patches.
• Remote Monitoring – Monitors systems, servers and infrastructure for availability and performance, with controlled
granular alerting and escalation; can support Windows, Mac, Linux and most network device manufacturers; with N-Central each IT FTE can support up to 400 nodes → allows staff to be more responsive, accurate, proactive, and to focus more on business IT initiatives and less on break-fix services;
• Remote Access – Access to your systems for management and helpdesk support for your IT staff.
• Automation and Scripting – Automate repetitive tasks or scripting needs, including large repository of built-in scripts or
custom tasks. The system can be used for many pre-defined automation and scripting tasks; 100+ already in the library and more tasks can be created as needed.
• Managed Antivirus - N-Central can manage Bitdefender security platform to provide centralized control of the
definitions and security settings.Using an integrated Bitdefender anti-virus solution called Gravityzone that is directly managed by the same agent and web console as the rest of your N-Central solution allows you to see the complete health of your systems from one console
• Reporting – All data and metadata collected by the system is stored and can be reported on for detailed informatics. Executive Summary shows availability and resource usage, as well as patch and AV status for a period of time. Examples of other reports include: device inventory, pricing, antivirus protection, backup integrity, user audits, hardware and software checkups, and more
Consulting Services
The TORCH IT Staff are skilled and familiar with many of the challenges and requirements that a rural hospital may need assistance with. We are able to perform a variety of consultant services if a member requires additional assistance with a new server, firewall migration, advice, project management, additional research assistance etc. Please contact us anytime to see if we are able to help you and your facility. If we are not able to help for any reason, we will still assist with connecting you to the qualified vendor that will be able to provide the service you need.
TORCH provides helpdesk support for Microsoft Office 365 Tenancy (troubleshooting and diagnosing on the network/internet level, Dual Factor
Authentication Support, policy management, planning and deployment of new services); Email Encryption, anti-spam/anti-virus filtering diagnostic
and support; VPN client remote access (setup, installation, authentication and troubleshooting); LAN- to-LAN VPN tunneling; domain name and DNS
management. Members also receive enhanced spam filtering and email encryption. Contact our office for more information.
Security Risk Assessments
TORCH is able perform the necessary security risk assessments for your hospital. Our SRA is designed specifically for hospitals and providers aiming to attest for Meaningful Use, as well as for ongoing efforts that are part of your overall risk management program.
We offer a thorough review of essential security measures in three key areas:
Administrative
- Gap analysis of HIPAA security policies and procedures for administrative measures for required and addressable (R&A) administrative specifications
- Interview of key staff interview(s)
- Gap analysis of R&A policies and procedures for physical security measures
- Walk-thru and building inspection; assess essential physical security access controls/procedures (ex: doors, locks, cameras, workstations, server room)
- Inspect physical network access − active ports in public spaces
- Identification where e-PHI is stored/housed (ex: servers, work stations, laptops, mobile devices, removable media)
- Network vulnerability testing − complete external scan of public IP block
- Network assessment − physical setup, configuration analysis of network devices (ex: servers, edge devices, security appliances)
- Wireless security review − scenario testing for access controls and coverage; wireless encryption protocol
- Remote access assessment (RAS) security analysis
- Network diagram and inventory audit of active devices
- Identification of transmission modes of the CEHRT where e-PHI is stored
- Verification of CEHRT usage
Remote Monitoring and Management System – N-Central
TORCH has partnered with Solarwinds to provide the N-Central Remote Monitoring and Management (RMM) solution to our members at a reduced rate. The Solarwinds N-Central product is a mature and popular solution in the Managed Services Provider market for providing the monitoring and remote management solution our hospitals need in order to support and protect their IT infrastructure. It allows organizations to identify and fix any issue with any end-point from anywhere from a single dashboard without interrupting the user. It is a proactive approach with automated checks and notifications, coupled with advanced preventative maintenance, so users know about problems in their networks early and can fix them quickly. The technology is integrated with best-of-class solutions for 24x7x365 network monitoring
Key Features and Benefits Include:
• Patch Management – Ensures all of your Windows servers, PCs and other vital network devices have the most up-to-date security and system patches → help functions optimally, improves reliability and minimizes security risks; preventative maintenance can be scheduled for deployment, automatically, with confirmation of success or failure; automate updating and reporting on Microsoft and third-party software critical and security patches.
• Remote Monitoring – Monitors systems, servers and infrastructure for availability and performance, with controlled
granular alerting and escalation; can support Windows, Mac, Linux and most network device manufacturers; with N-Central each IT FTE can support up to 400 nodes → allows staff to be more responsive, accurate, proactive, and to focus more on business IT initiatives and less on break-fix services;
• Remote Access – Access to your systems for management and helpdesk support for your IT staff.
• Automation and Scripting – Automate repetitive tasks or scripting needs, including large repository of built-in scripts or
custom tasks. The system can be used for many pre-defined automation and scripting tasks; 100+ already in the library and more tasks can be created as needed.
• Managed Antivirus - N-Central can manage Bitdefender security platform to provide centralized control of the
definitions and security settings.Using an integrated Bitdefender anti-virus solution called Gravityzone that is directly managed by the same agent and web console as the rest of your N-Central solution allows you to see the complete health of your systems from one console
• Reporting – All data and metadata collected by the system is stored and can be reported on for detailed informatics. Executive Summary shows availability and resource usage, as well as patch and AV status for a period of time. Examples of other reports include: device inventory, pricing, antivirus protection, backup integrity, user audits, hardware and software checkups, and more
Consulting Services
The TORCH IT Staff are skilled and familiar with many of the challenges and requirements that a rural hospital may need assistance with. We are able to perform a variety of consultant services if a member requires additional assistance with a new server, firewall migration, advice, project management, additional research assistance etc. Please contact us anytime to see if we are able to help you and your facility. If we are not able to help for any reason, we will still assist with connecting you to the qualified vendor that will be able to provide the service you need.
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